Customer Support Policy

Last updated: 7 January 2026

This policy explains how support and communication are handled.

Support Channels

Email: hello@electriciancoffsharbour.com.au
Phone:
Facebook: https://www.facebook.com/michaelsherrydesign

Response Times

Support requests are typically responded to within 48 hours, excluding weekends and public holidays.

Scope, Refunds, and Rework

Support, revisions, refunds, rework, and any satisfaction terms are determined on a case-by-case basis and governed by the individual agreement or contract in place.

As digital marketing outcomes cannot be guaranteed, no universal performance guarantees apply unless explicitly agreed in writing.